Legal
Privacy Policy
Last updated: May 2026
Who we are
The London Road Clinic is a trading name of London Road Aesthetics Ltd, registered in England and Wales (Company No. 14362347). Our registered office is 65 London Road, Newark, Nottinghamshire, NG24 1RZ.
We are the data controller for the personal data described in this policy. We are registered with the Information Commissioner's Office under ICO Registration No. ZB509067.
If you have any questions about how we handle your data, contact us at customercare@londonroadclinic.com.
What personal data we collect
Enquiries via our contact form
When you submit an enquiry through our website, we collect your name and email address. We do not ask for health information through the contact form.
Bookings and appointments
Appointments are booked through Fresha, our third-party booking platform. When you book, Fresha collects your name, email address, phone number, appointment history, and payment information. Fresha acts as a data processor on our behalf. Their privacy policy is available at fresha.com/privacy-policy.
Marketing communications
If you have opted in to receive marketing emails from us, your email address is held in Klaviyo, our email marketing platform. Klaviyo acts as a data processor on our behalf. Their privacy policy is available at klaviyo.com/legal/privacy-notice.
Communications via WhatsApp or telephone
If you contact us via WhatsApp or by phone, we will hold the content of that communication and your contact details for the purpose of responding to you.
How we use your data and our legal basis
| Purpose | Legal basis |
|---|---|
| Responding to your enquiry | Legitimate interests (Article 6(1)(f) UK GDPR) |
| Managing your bookings and appointments | Performance of a contract (Article 6(1)(b) UK GDPR) |
| Sending appointment confirmations and receipts | Performance of a contract (Article 6(1)(b) UK GDPR) |
| Sending marketing emails | Consent (Article 6(1)(a) UK GDPR). You can withdraw consent at any time by clicking unsubscribe in any email. |
| Complying with clinical record-keeping obligations | Legal obligation (Article 6(1)(c) UK GDPR) |
Who we share your data with
We do not sell your personal data. We share data only with the following processors, who are contractually required to handle it securely:
- Fresha: booking and appointment management
- Klaviyo: email marketing (only if you have opted in)
- Cloudflare: website hosting and security
We will disclose personal data if required to do so by law or a regulatory authority.
How long we keep your data
We retain client records for 7 years from the date of your last appointment, in line with standard UK clinical record-keeping guidance.
Enquiry data (contact form submissions) where no appointment follows is deleted after 12 months.
Marketing email opt-ins are retained until you unsubscribe or request deletion.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (subject to our legal record-keeping obligations)
- Restrict how we process your data
- Object to processing based on legitimate interests
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner's Office at ico.org.uk
To exercise any of these rights, email customercare@londonroadclinic.com. We will respond within 30 days.
Cookies
This website uses only a single strictly necessary security cookie set by Cloudflare. We do not use tracking or advertising cookies. Full details are in our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact
London Road Aesthetics Ltd
65 London Road, Newark, Nottinghamshire, NG24 1RZ
customercare@londonroadclinic.com
01636 680767
